At ZILRANG, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Exchange Policy

We accept exchange requests within 7 days of receiving your order.

To be eligible for an exchange:

  • The item must be unused, unwashed, and in its original condition.

  • All original tags and packaging must be intact.

  • The item must not show any signs of wear, damage, or alteration.

Exchanges are subject to product availability. If your requested size or item is unavailable, our customer support team will assist you with an alternative solution.

Return Policy

Returns are accepted only if:

  • You receive a damaged, defective, or incorrect item.

  • The issue is reported within 48 hours of delivery.

  • Clear photos of the product and packaging are provided for verification.

Once your request is approved, we will arrange the return process and provide a replacement or refund, depending on the situation.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or washed products.

  • Items without the original tags or packaging.

  • Products damaged due to improper use or handling by the customer.

  • Sale or clearance items (unless they are received damaged or incorrect).

Exchange Process

  1. Contact our customer support within the eligible time period.

  2. Share your order number and the reason for the exchange or return.

  3. Provide photos if the item is damaged or incorrect.

  4. Once your request is approved, we’ll guide you through the exchange or return process.

At ZILRANG, we’re committed to making your shopping experience smooth and hassle-free. If you have any questions, our customer support team is always happy to help.